The Guardian Nigeria News - Nigeria and World News 02 Oct, 2020 18:15 am

NCC deepening protection of telecommunications consumersNigeria

NCC deepening protection of telecommunications consumersNigeria
Since the establishment of the Nigerian Communications Commission (NCC), it has been consistent in deepening and protecting the rights of consumers.

Indeed, one of the core mandates of the NCC is to protect the rights of telecom consumers in Nigeria.Umar Danbatta, the Executive Vice Chairman of NCC, enumerated the efforts of the commission in the protection of the rights of telecom consumers.Danbatta who was appointed NCC Executive Vice Chairman in November 2015, and reappointed by President Muhammadu Buhari in June 2020 and confirmed by the Senate on July 21, 2020, reiterated the commitment of NCC to protect Nigeria’s telecom consumers.’’ The executive vice-chairman said that it was because of the importance attached to consumer protection that the NCC declared 2017 as “ The Year of the Consumer,’’ and set out with various projects to bring telecom consumers closer to the commission and their various network operators.

“The two directives have ensured effective protection of telecom consumers, Danbatta said.“We initiated the Mobile Services Management Systems, in collaboration with other agencies aimed at protecting consumers from the negative effect of substandard devices on the networks and the health of telecom consumers.

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