zerohedge.com 05 Jun, 2021 02:45 am

McDonald's Tests AI-Powered Automated Drive-Thrus At 10 Chicago Restaurants

McDonald's Tests AI-Powered Automated Drive-Thrus At 10 Chicago Restaurants
ZeroHedge - On a long enough timeline, the survival rate for everyone drops to zero

McDonald's CEO Chris Kempczinski said Wednesday during an appearance at Alliance Bernstein's Strategic Decisions conference that the new voice-order technology is about 85% accurate and can take 80% of drive-thru orders.As for McDonald's, Kempczinski said the technology will likely take more than one or two years to implement.McDonald's has also been looking into automating more of the kitchen, such as its fryers and grills, Kempczinski said."The level of investment that would be required, the cost of investment, we're nowhere near to what the breakeven would need to be from the labor cost standpoint to make that a good business decision for franchisees to do," Kempczinski said.

And because restaurant technology is moving so fast, Kempczinski said, McDonald's won't always be able to drive innovation itself or even keep up.McDonald's is also exploring automation of its kitchens, but that technology likely won't be ready for another five years or so - even though it's capable of being introduced soooner.

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